In 1988 we partnered with Canadian Pacific Railway to operate a truck to rail reload facility in Kamloops, BC as part of their plan to provide substitute service to forest companies on their Princeton Sub spur line.  Originally established for only truck to rail services, this operation has expanded into providing a wide range of value added services including: package cutting, custom trimming, bar-coding, package splitting and grading. Using the Kamloops operation as a template, Arrow has worked with Canadian Pacific Railway to establish new reloads across Canada and into the United States.

We feel confident in saying that the reloads we operate are considered the best in the industry. Our focus on quality, service and competitiveness helps to ensure that forest products get to the customer on a timely, cost effective basis and that package quality is guaranteed when it leaves the reload yard. 
 
Specific quality processes that are applied to our reload centers include visual check sheets that contain a summary of quality and process information to ensure packages are white, bright and damage free. Also, detailed inspection processes are in place to ensure that all value added services are performed at or above expectations and end receivers get their packages in the condition they hope for.

Our reloads have been at the forefront of innovation through the use of employee work teams, quality processes involving customers and suppliers, and leading edge measurement systems. We have innovated in the area of business process redesign, equipment development and information technology. Because of our broad range of experience in handling many products by truck and rail, we have been able to expand our reloads from only handling lumber products to handling such products as mining materials, steel rods and granite blocks.  For a quick overview of our reload service, check out the Reload Systems Video.